Privacy Policy

Who we are

Our website address is: sanaway.co.uk.

What information do we collect?

We collect and process personal data about you when you interact with us and our services and when you purchase goods and services from us. The personal data we process may include:

  • your name/company name;
  • your home or work address, email address and/or phone number;
  • your job title;
  • your payment and delivery details, including billing and delivery addresses and/or any other information you provide.

How do we use this information and what is the legal basis for this use?

We process the personal data listed above for the following purposes:

  • To fulfil your order with us including deliveries to addresses given by yourselves.
  • To verify your identity, taking payments, communicating with you, and providing customer services.

 

We require this information in order to enter into a service agreement with you and are unable to do so without it.

  • To comply with applicable law and regulation.
  • In accordance with our legitimate interests in protecting Sanaway Limited’s legitimate business interests and legal rights.
  • To monitor use of our websites and online services. We may use your information to help us check, improve and protect our products, content, services and websites, both online and offline, in accordance with our legitimate interests.
  • If you provide a credit or debit card, we may also use third parties (such as POS payment providers) to check the validity of the sort code, account number and card number you submit in order to prevent fraud, in accordance with our legitimate interests and those of third parties (all credit and debit card numbers are destroyed the same day unless confirmed by you that we may retain them).
  • In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes, in accordance with our legitimate interests.
  • We may send you emails on special Sanaway Limited promotions, newsletters, etc. You are able to opt out of these promotions, etc. by emailing us at info@sanaway.co.uk. This can be done at any time.

With whom and where will we share your personal data?

We do not share your data with other parties that do not have a legitimate reason for having it. We may also share your personal data with the below third parties:

  • Our professional advisors such as our auditors and external legal and financial advisors.
  • Marketing and communications agencies where they have agreed to process your personal data in line with this Privacy Notice.
  • Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws. Personal data may also be shared with third party service providers who will process it on behalf of Sanaway Limited for the purposes above. Such third parties include, but are not limited to, providers of website hosting, maintenance, call centre operation and identity checking.
  • In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.

Where is my data stored?

The personal data that we collect from you is held electronically at Sanaway Limited’s Head Office and data backup file are kept off the premises.

What are my rights in relation to my personal data?

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by sending an email to info@sanaway.co.uk requesting that you are removed from our mailing lists. If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it. You also have the right, with some exceptions and qualifications, to ask us to provide a copy of any personal data we hold about you. Where you have provided your data to us and it is processed by automated means, you may be able to request that we provide it to you in a structured, machine readable format. If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved.

Cookies

A cookie is a small file that is placed on to your computer when you browse a website and it stores internet settings. Cookies are used by almost every website and can remember your preferences, improve your user experience and help analyse web traffic.

We use cookies to keep a log of statistics of visits to this site and pages visited. This information helps us see how people use our website which means we can improve it for everyone. A cookie does not give us access to your computer or any information about you, we do not collect your personal information other than the data you choose to share with us.

You can set your computer to accept or decline cookies but if you change your settings this may prevent you from taking full advantage of the website.

Our cookies are as follows:

The Google Analytics cookies (_gid, _ga_, _ga) are used to track how our website visitors interact with our website. This information is held by Google on their servers, we can access that information and whilst it shows the activity on our website we cannot identify individuals. We also use Cookie Notice (Cookie_notice_accepted) which lasts for 30 days and is used to suppress further alerts in that time.

We load media from Facebook, Twitter and Instagram; these may set their own cookies which can be seen here: Facebook Cookies, Twitter Cookies, Instagram Cookies.

Users Cookies – Users are people who have a registered account. On login, WordPress uses the wordpress_[hash] cookie to store authentication details. After login, WordPress sets the wordpress_logged_in_[hash] cookie, which indicates when you are logged in and who you are, for most interface use. WordPress also sets a few wp-settings-{time}-[UID] cookies.

For more information about cookies visit All About Cookies.

Where we send your data

Contact forms may be checked through an automated spam detection service.

Sanaway Ltd, May 2020